|1. Aren't all Order Entry programs the same?|
|To take orders at all, there are some striking
similarities; but not all Call Center Software is the
same! We offer DLS software, the most flexible and
programmable system for our industry, thus maximizing
your ability to market a great many more Call Center
services. You should not be restricted by your software
on what market segments you want to pursue.
2. After installation, is technical support very expensive?
|Not with TST, while other companies' minimum charges
can run thousands of dollars per year, our programs
require less care and feeding. Even for a small 8
position call center, the cost of other systems after
installation can run in excess of $12,000.00 over a three
year period, often doubling the cost of your system
purchase. TST's support agreement is based on $150 per
month for the entire system, you only pay more for
special support beyond average monthly use.
3. Do you have documentation?
|We provide 3 full color manuals along with updates in .PDF
format with each system we deliver. This allows you to
print out pages, chapters or even complete manuals as you
need. Using Acrobat Reader you can search on any word or phrase.
4. What support and training are offered after installation?
|Our tech staff is available 24 hours by 7 days. Our
qualified technicians will take responsibility for all
of our products. With your permission we will also
conference with the vendors of any other systems on
your site that connect to ours. In addition, our training
schedule offers a curriculum of classes throughout the year
in various locations around the US. The classes cover the
basics on our system to the most advanced use of our
software, as well as, call center marketing and
5. Can DLS provide real-time Internet connectivity?
|Yes. This is a profit growth area. Today's savvy clients
are asking to connect to their calls and reports via their own
browser, to send HTML based email confirmations to callers, and
to receive their order/call records via FTP. With DLS you can
provide these benefits.
TST established three of the world's first Internet Multi-Media
Call Centers back in 1997. We have since installed our products
in call centers from British Columbia to Florida and from
California to Ontario. Tommorrow's technology is here now!
We recommend that you consider all of the web-enabled
features of our system and pass their benefits on to your
clients and prospects.
6. What makes the DLS software easy to use?
|To set-up a new call campaign only requires your
client's name, their DNIS digits or other such code,
their call campaign description and a file code. Press
the Enter key a few times and DLS will begin
automatically building your application for you. To
create the script, DLS provides a simple word processor
screen where you openly type whatever you want operators
to say and create the data entry fields on the fly with
pop-up menus, multiple database access, script branching,
calculations and more. You can easily create multi-page
scripts with real-time credit card and nationwide sales
tax handling. Most of the system is controlled by you in
a similar fashion. However, the power of DLS can be
accessed whenever you need, by selecting any of its many
flexible, advanced features, or by selecting one of its
7. Would you briefly describe TST's technical superiority?
|Here are a few areas to illustrate what DLS has been
delivering its customers:
8. Is your price higher than the others?
|TST offers a low entry price for 4 agent positions.
In addition we offer 10, 25, 50, 100 and 200+ agent
position system pricing that is competitive with any
other Call Center system available. Add our great savings
on tech support and we will save you money for years to
9. Can I network with other call centers to take overflow?
|Yes, as we continue to deliver new systems, our
customer base expands and diversifies. The DLS software
permits copying scripts and call records to other centers
as easy as copying word processor files. Using DLS and a
common long distance carrier, different sites can share
campaigns, with either shared on-line database access, or
periodic database replication.
10. Can I start with a select market and not offer all the services your software permits?
|Many of our clients do just that, the key is that
they are not limiting their marketplace by purchasing
other software which can limit their business plan! When
ready, our clients can expand into new markets without
having to purchase additional items.
11. Will your company handle my computer hardware and network needs?
|Again, yes, if you wish. We've handled thousands of PCs and hundreds of networks, and we can get you fully connected to the Internet, as well. Let us know how we can be of service.|
|Thanks for looking over this FAQ sheet.|
|Now, if you please, we would like to ask you:
|Thanks again. We hope to be of service to you and to your company.|